Byron Schmuland's answer1 is too abstruse for a 15 y.o. student who needs details! Please see my enumerated questions below.
Let's find the chance that any customer ends up in the wrong seat.
For $2\leq k\leq n$, customer $k$ will get bumped when he finds his seat occupied by someone with a smaller number, who was also bumped by someone with a smaller number, and so on back to customer $1$.
This process can be summarized by the diagram $$1\longrightarrow j_1\longrightarrow j_2\longrightarrow\cdots\longrightarrow j_m\longrightarrow k.$$
Here $j_1<j_2<\cdots <j_m$ is any (possibly empty) increasing sequence of integers strictly between $1$ and $k$. The probability of this sequence of events is $${1\over n}\times{1\over(n+1)-j_1}\times {1\over(n+1)-j_2}\times\cdots\times{1\over(n+1)-j_m}.$$
What exactly does $1/n$, the first term, signify?
Where do each of the ${1\over(n+1)-j_m}$ terms hail from and signify? How would you divine or forebode to formulate this term?
Thus, the probability that customer $k$ gets bumped is $$p(k)={1\over n}{\color{red}{\sum}}\prod_{\ell=1}^m {1\over(n+1)-j_\ell}$$ where the sum is over all sets of $j$ values $1<j_1<j_2<\cdots <j_m<k$. That is,
- Where did the $\color{red}{\sum\limits_{1<j_1<j_2<\cdots <j_m<k}}$ stem from? It appears to come out of left field!
\begin{eqnarray*} p(k)&=&{1\over n}\color{limegreen}{\sum_{J\subseteq\{2,\dots,k-1\}}}\ \, \prod_{j\in J}{1\over (n+1)-j}\cr &=&{1\over n}\ \, \prod_{j=2}^{k-1} \left(1+{1\over (n+1)-j}\right) \cr &=&\color{sienna}{{1\over n}\ \,\prod_{j=2}^{k-1} {(n+2)-j\over (n+1)-j}}\cr &=&\color{sienna}{1\over n+2-k}. \end{eqnarray*}
How does $\color{red}{\sum\limits_{1<j_1<j_2<\cdots <j_m<k}} \equiv \color{limegreen}{\sum\limits_{J\subseteq\{2,\dots,k-1\}}}$?
How does $\color{sienna}{{1\over n}\ \,\prod\limits_{j=2}^{k-1} {(n+2)-j\over (n+1)-j}={1\over n+2-k}}$?
In the case $k=n$, we get $p(n)=1/2$ as in the other solutions. Maybe there is an intuitive explanation of the general formula; I couldn't think of one.
Added reference: Finding your seat versus tossing a coin by Yared Nigussie, American Mathematical Monthly 121, June-July 2014, 545-546.
1I currently see no answer on this page by someone called "Byron Schmuland", but this other question refers to the answerer as Byron Schmuland, and there's merely one deleted user. Then I deduced that user940 (the deleted user) was University of Alberta Prof. Byron Schmuland PhD Carleton University 1987.