Software Engineering Stack Exchange
Software Engineering Stack Exchange

Questions tagged [client-relations]

Questions regarding interactions with clients, including aspects of contract negotiation, requirements analysis, development, and maintenance.

117 questions
47
votes
23 answers

How to get money from reluctant client?

I completed this website 4 months ago. (I would like to keep the website anonymous - if this post comes up on google search by customers, it will have a negative impact on their business). We did several iterations, the client was very demanding…
Miss Understood
  • 643
11
votes
9 answers

Is it a responsibility of the software developer to understand what the customer meant with his request?

Kind of a yes / no question and why? Is it the responsibility of the software developer to understand what the customer meant with his/her request or is it the responsibility of the customer to properly explain his/her request to the developer? The…
Dante
  • 1,539
9
votes
3 answers

Examples and resources for writing a development proposal for a client

We're looking into our processes and client relationships at work and part of this is creating a standardised template for our development proposals that we send to clients. The development areas we cover are mainly web development and design and…
Thomas Clayson
  • 1,013
7
votes
1 answer

How to deal with endless support requests?

I publish my own software which is middle-ware and is used by other software engineers. I recently ran into an issue with a customer who is repeatedly sending emails and demanding support via skype and phone for the software he bought. At first I…
Luz
  • 193
3
votes
3 answers

Should I put my company in the footer of the site of a client?

I am a web developer and I am wondering if I should put my company's name in the footer of my client's websites. I am doing this since I began and never had anyone asking if I would remove it. So I saw no problem, until... on Webmasters.SE I saw…
William
  • 351
3
votes
2 answers

When should one give source code to a client?

I am a member of a small team who developed software to control the hardware of a robotic device. Now the customer demands to see our commercial code. Our promise was just to develop the software and make his machine work. (He failed to program the…
user613326
  • 571
  • 8
  • 19
2
votes
1 answer

How do you deal with clients who cannot wait for a feature to exist?

I'm maintaining a legacy application that interacts with an ERP. The ERP has a lot of cool features. One goal of the legacy application is to store preparatory data to be sent to the ERP, but also keep the data up-to-date based on what happens in…
leokhorn
  • 624
1
vote
1 answer

What's the best way to show a CLI CRUD app to client?

I'm developing a CRUD application on command line for a non-tech client. What's a simple (for both parties) way for me to demo the application remotely? A middle-ground between SSH (easy for me) and setting it up as a webapp (easy for the client)…
Paul Lam
  • 113