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As shown in the picture above, my IBMQ account is unavailable, and I found that my friend's account is also unavailable, but I have not received any email or message notification. what happened?

wei zi
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  • In fact, mine too. – Yitian Wang Dec 15 '20 at 09:00
  • hmm.. interesting. I was wondering if it was just some maintenance related issue because I just logged in mine just fine. – KAJ226 Dec 15 '20 at 15:42
  • I still can't log in after 24 hours. I suspect that the account of mainland Chinese people has been banned, but even so, there should be a notice. For example, login is prohibited according to relevant regulations. – wei zi Dec 16 '20 at 01:02
  • Have you tried to ask this through the Qiskit's slack channel? https://qiskit.slack.com/ That is very interesting if that is the case. – KAJ226 Dec 16 '20 at 14:35
  • @KAJ226 Thank you! I will try it. – wei zi Dec 17 '20 at 01:15
  • I'm experiencing the same problem - though from the UK not China. I was running a lot of code on the quantum experience site and I've got a feeling they kicked me for that. Did any find a reason why their account was disabled, and if it's possible to reactivate it again? – RWard17 Feb 21 '21 at 19:01
  • I am experiencing the same problem. Actually I have just registered my IBM account today, and I have not even signed in my IBM Quantum account to run the code. It makes no sense if my account is banned for violation of the Code of Conduct since I haven't had a chance to use it. – Niubility Fu Mar 25 '21 at 04:45
  • Thank you for your concern about this issue. I didn't get back my original account in the end, but I asked a friend for an MIT Edu mail account to register for IBMQ, and I still use it very well. – wei zi Apr 09 '21 at 03:16
  • I'm closing this question because it is an issue specific to IBMQ account management – glS Apr 23 '22 at 08:26

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IBM usually disables an account if their is a violation of the Code of Conduct. It can be an error, but is mostly accurate. Read here. I hope by now your account would have been recovered and every thing will be good.

Kushagra S
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