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Recently, I bought £350 worth of bitcoins back when they where £37 the other day. They've taken over a day to get through to me and when I have received them I only have 7.7 (compared to the 9.1 that I need). I appears they have charged me at today's prices instead of the ones that where the current price the other day. Even though when I purchased the coins it said I was buying £350@37 a coin.

Is it normal practice to do this?

gosuto
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Marche101
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  • When you say they took over a day, was that a day when they had your money? Or was that a day before the money got to them? How did you pay? By what method? – David Schwartz Mar 21 '13 at 10:33
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    I gave them the money on "Day 1" at 3:00pm when the going rate was £37 a coin. I paid via PingIt so I think it should be almost instant. I recieved my bitcoins on "Day 3" at 5am when the going rate was about £42 a coin.

    I hope this clears things up.

     – Marche101 Mar 21 '13 at 10:44
  • That sounds like a problem. You should talk to them. – David Schwartz Mar 21 '13 at 10:48
  • Same problem here. Their mobile phone number goes to answerphone but I've sent an email following up my original support request. – Jamie Bull Mar 21 '13 at 10:58
  • Im glad to hear Im not the only one. I assume its due to the sudden surge in bitcoin purchases. Ill try calling them now. – Marche101 Mar 21 '13 at 11:00
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    Right, just called up and it looks like Barclays (The owners of pingit) where completely overwhelemed at the point and so where slow to process it. The person I talked to was very helpful and is going to send me the extra amount now. I contacted him at this number: (+44) 7525 431876 – Marche101 Mar 21 '13 at 11:05
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    Thanks Marche. The person I spoke to just now was also very helpful and we seem to have resolved the issue (related to trying two transactions at once). I must say I'm very impressed with their customer service. Edited to add: fixed, within 10 minutes. – Jamie Bull Mar 21 '13 at 11:33
  • @Marche101 Post that as an answer – CodesInChaos Mar 21 '13 at 11:45

1 Answers1

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Right, just called up and it looks like Barclays (The owners of PingIt) where completely overwhelemed at the point and so where slow to process it. The person I talked to was very helpful and is going to send me the extra amount now. I contacted him at this number: (+44) 7525 431876.

In hindsight, I think they where just incredibly busy with orders and so where slow putting it through.

Marche101
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