How can I learn who has access the the address that my btc were incorrectly sent to? I look in btc.com and see that the btc was sent and completed, and unspent. It's just sitting somewhere on the blockchain? How can I contact the person who has access to the key?
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There is no way to find/contact that person.
You are acting pseudonymously in the bitcoin network. You don't know who owns the adress if the owner doesn't tell you that he/she is the owner.

hardfork
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So these btc are just sitting, unspent, in a random node or hash on the blockchain, and there is no way for me to access or request access to them... how can I tell if there is just traffic delaying the transfer of my btc into my exchange? – Jordan Jan 12 '18 at 15:24
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sorry, I don't understand you second question "how can I tell ...." – hardfork Jan 12 '18 at 15:29
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I guess I just want to know what happens to that btc? btc.com shows that it was transacted and unspent. It's frustrating to think that it will just sit there unused. – Jordan Jan 12 '18 at 15:29
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Yes, as the adress has (probably) no owner (no one has the private key for that adress), these bitcoins will probably never be used/spent. – hardfork Jan 12 '18 at 15:36
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Can the exchange that I was intending to send these btc (i submitted a ticket) somehow request or retrieve the funds? – Jordan Jan 12 '18 at 15:46
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1Once the bitcoins are on that adress (once the transaction is in a block of the blockchain), there is NO way for you to get them back. – hardfork Jan 12 '18 at 15:53
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1You can consider those coins to be in an unbreakable transparant box that everybody (that knows the location) can forever see, but nobody can ever open. – Christiaan Westerbeek Jan 12 '18 at 21:31