No transaction is showing up on the blockchain or at Bitgo Bitcoin wallet.
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Which exchange? Did you send Bitcoin or Bitcoin Cash from the exchange? Did you send before or after the fork? – Highly Irregular Oct 05 '17 at 20:36
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It was sent after the fork from a Bittrex bitcoin cash wallet to a Bitgo bitcoin wallet. – Quasar Oct 29 '17 at 12:50
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1Possible duplicate of Bitcoin Cash accidentally sent to Bitcoin address. Can I get them back? – Pieter Wuille Oct 30 '17 at 06:07