Outlook 2011 for Mac "could not synchronize record"error

Question

I keep getting hundreds of these "Could not synchronize record: [...]" errors, but the meetings and emails refered to in the Errors panel do not exist - I deleted them, and confirmed that they are not in any folder, calendar, or anywhere.

They say error number: 19759

E.g.: enter image description here

Thank you, Matt! These errors have been driving me nuts, and nothing I tried (clearing the cache, deleting the meeting, etc.) worked…until I followed your suggestion to permanently delete all of the meeting invitations from my Trash folder. — , Aug 17 '15 at 14:39

score 21 · Answer 1 · edited Jul 11 '15 at 01:51

21

It turns out that these meetings were still on the hard drive. I went to Finder, searched on the title of the meetings (which was in the Error message itself), and simply deleted the files in question. They were kind of "grayed out", which led me to believe they were either owned by another user or had failed to get deleted correctly.

edited Jul 11 '15 at 01:51

Ricardo

406

answered Oct 16 '14 at 03:11

The Camster

549

Thanks for the solution. Note, I also emptied my trash just in case, but my MS Database Utility needed to rebuild my Outlook identity (all sounds very technical but the identity rebuilding was automatic and seamless). – Mar 16 '15 at 09:33
1

This solution worked for me. Detail: the message doesn't put the email subject within quotes, so when you surch for it on Finder, please remove the generic message parts from Outlook. Could not synchronize record: **<My email subject here>** to Exchange server – Ricardo Jul 10 '15 at 23:09
It worked for email issue too. – Ricardo Jul 10 '15 at 23:17
Is it safe to delete any of these? If I delete one it's not having trouble with, will it come back at the next sync? I should add that mine don't appear to be grayed out. – KC Baltz Jun 23 '16 at 16:57

score 17 · Answer 2 · edited Mar 16 '15 at 10:03

17

Seems like I have resolved the issue, by right clicking on the folder that was having issues (my Drafts folder), selecting "Properties" and under "General" clicking "Empty Cache"

edited Mar 16 '15 at 10:03

nohillside

100,768

answered Nov 09 '14 at 23:44

Gui Pinto

171

This fixed the issue (with a recurring calendar item) for me in Outlook for Mac version 15.39. Thanks. – jamesnotjim Oct 26 '17 at 20:02
FYI to get to the "Empty Cache" button for calendars: go to calendar tab, under My Calendars, right click each calendar and you will see the same "Properties" menu mentioned above. – yellavon Jun 10 '19 at 16:10
This did the trick for me too, thanks! – Leonardo Pessoa Mar 15 '21 at 23:00

score 4 · Answer 3 · answered May 06 '15 at 23:50

4

I fixed my issue by searching for the email thread in my trash and sent items. Deleted all instances and the error went away. My issue was in Outlook 2014, but I've had the same issue in 2011 before too.

answered May 06 '15 at 23:50

Matt Carrier

401

Outlook 2011 for Mac "could not synchronize record"error

3 Answers3