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Play Store locked me out saying "Couldn't log in. This account has been disabled."

This because Play Store required that I create a Gmail account, which I did, but then I was unsuccessful in logging in to the Gmail account.

I have a HUAWEI-M931, Android ver 4.0.4.

ale
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victor
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  • Why can't you login to the account? – aleksikallio Aug 23 '13 at 11:47
  • Maybe you have incorrect password? – geffchang Aug 23 '13 at 12:05
  • Can you log in to the account from elsewhere, such as a desktop browser? Is the account on your device? Does it sync? – ale Aug 23 '13 at 12:23
  • I think you are not using the correct login information. You should try [email protected] as well as just myusername when you try to login. – John Aug 23 '13 at 15:29
  • I don't remember what the userid is. And the error message does not display it either. When I set up the phone and tried to use PlayStore, I used an older email account and have forgotten the username. At this point, my question is: can I uninstall PlayStore, and then somehow get it restored, with the hope that a clean install will let me start over with another email address? Or perhaps someone has another solution. Maybe a factory restore? – victor Aug 26 '13 at 14:13
  • OK, i found the account I used. When I try to login (using the PC) it says Your account was disabled due to a violation of our Terms of Service and is no longer eligible to be reinstated. Well, I never even got to use the account, so I have no idea where that comes from. Am I banned from PlayStore for all eternity? – victor Aug 26 '13 at 14:59
  • OK, is there another way to get apps installed on my Android phone? – victor Aug 26 '13 at 15:35

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I found the solution thanks to 'Related' items which show up in green on the right side of this page, such as "How to change android primary google account", and other related threads. I went to Settings, Accounts and Sync, clicked on the gmail account, Remove Account, then Add Account, at which point I entered my existing gmail account (the one that I know the password for) and when I went to PlayStore it opened and I am now in. Thank you.

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