Google account was hacked: how do I get my phone working with my new account?

Question

My Google account was hacked, I think because somebody SIM-hacked my T-Mobile account. (Thus the Google account recovery process was short-circuited.) I've asked Google for help via the recovery process but I'm not at all hopeful. In the meantime (as the recovery process suggests!!!) I've got a new Google account.

Now I'd like to get my Android phone (ZTE Axon 7) working with the new account, but even after a factory reset it still wants to access the Google account it thinks is associated with the phone. In other words, from the "Let's get started" screen, it won't take my new account login, instead insisting that I provide the password to the former account.

Can anything be done to deal with this problem?

they claim it is working (i don't believe it) but give it a try http://www.teamgsmedge.com/2018/02/bypass-google-account-zte-axon-7-mini.html — alecxs, May 28 '19 at 14:22
@alecxs yes I saw that, I think ZTE patched the vulnerability that allowed the USB connection to work. Also that was for an Axon 7 Mini, not an Axon 7 (though I think the software is pretty similar). — Pointy, May 28 '19 at 18:06
Please see https://android.stackexchange.com/questions/127739/how-to-bypass-verify-your-account-factory-reset-protection — helper, Jun 07 '19 at 16:50
Possible duplicate of How to bypass "Verify your account" (Factory Reset Protection) — helper, Jun 07 '19 at 16:52

score 3 · Answer 1 · answered May 28 '19 at 14:29

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The hindsight version:

Factory reset protection is supposed to prevent thieves from stealing your phone and using it. To do this, the phone requires you to login with a Google account that was on the phone before the factory reset. Add the new account to the phone before the factory reset. Or, alternately, remove all accounts before the factory reset.

answered May 28 '19 at 14:29

mattm

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You cannot remove accounts without the account password. – Pointy May 28 '19 at 15:11

score 1 · Answer 2 · answered May 29 '19 at 14:49

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When that happened to me, I had to flash the rom again. Some phones are protected against this, but it doesn't hurt to try.

answered May 29 '19 at 14:49

PJK2011

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That would probably work, but it's pretty drastic and I'm not sure how to do that on this particular phone. – Pointy May 29 '19 at 14:51
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Instructions for your device are here:
https://ztefirmware.com/zte-axon-7-a2017
– PJK2011 May 29 '19 at 15:01

score 1 · Answer 3 · answered Jun 07 '19 at 15:55

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Goto Settings option. In settings find Account option. Scroll through account option to find out the hacked account and remove it from the device. Then in the same menu, add a new Google account

answered Jun 07 '19 at 15:55

michaeljohn22334

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Google account was hacked: how do I get my phone working with my new account?

3 Answers3