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I have Samsung Galaxy phone. Now its dead. I tried lots of combinations and now I'm going to send it to India. In India it will get repaired but I don't want anybody to get the data, messages or media files which is in internal memory. But as its not charging, I can't delete data directly. How can I delete media files specially from internal phone memory from my dead phone?

svarog
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2 Answers2

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If you can charge a little or arrange a new battry I guess you can do it by wiping data in recovery mode.

  • To do so hold the volume up, home button and power button simultaneously.

  • Once you are in Recovery Mode Scroll to wipe data/factory reset by pressing the Volume down button.

THATS IT.

Ash Ishh
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Had a look around for you, I've never imagined it to be possible to retrieve data from a dead phone without external storage inside the phone i.e SD Card, then I stumbled across this article. A user commented something which i think you may find useful. I take no credit for this answer, try at your own peril.

WARNING! - Refurbished only means you will get a working phone back.

Even if they guarantee to return it with your data intact, be VERY CAREFUL! they are just telephone call handlers and do not know for sure what will happen, also people do not tick all the correct boxes and others do not look at all the boxes, so you could loose out those ways!

I am very surprised that there is no information on this subject.

It must have been an issue for 1000's of people over the past few years.

My problem is that "back up has stopped", would not re-install, and I could not find out why (it said memory, but there was loads free - since found it was talking about Dalvik).

Over the weeks I built up a collection of useful information and photos which I do not want to loose.

I am assuming yours is an Android phone, but even if it's a Windows phone, the principle is still probably the same.

It appears to be possible to recover files from the internal memory of a dead phone using a PC, free software and USB cable.

The principle is start the Flashing process, BUT do not Flash the phone, because I can not be sure it would not destroy your data / files.

When at the stage to be able to Flash the phone, effectively your PC thinks it is communicating have a "USB memory device".

This is achieved by removing the phones USB driver and substituting another driver (to enable the Flashing process).

I've not had the time to spend on it that I need.

I will come back when I do finish ...

BUT do not wait for me, there seems to be too many things going wrong, and the most important get done first. Which is why I have things waiting for over 1 year now.

One problem I have is that Windows keeps throwing out the "substitution USB driver" and replacing it with the original phone USB driver.

Windows thinks the phones driver is more suitable, so automatically re-installs it.

I know the issue, I've had it several times previously with the "unknown device USB driver" (a crash causes the driver change). I just need to find the "Windows stored back up driver", delete it, then Windows will happily accept the "substitution driver".

Ahhh, the joys of owning a MS Windows computer :-(

Some usefull software names :-

USB VCOM Driver

Windows drivers - A25_USB_VCOM_Drivers

usbdeview_droidtricks

Some useful search terms :-

brick

unbrick

flash rom

SP Flash Tool exe v3 (not to use, but the process' before is what's wanted).

Searches with search engines (Google, Yahoo, etc.), also You Tube (I could only find Flashing, but as previously, it's the process up to the "Flashing point" that you are interested in).

Sorry it's unfinished information, but at least it gives you hope and some where to start.

Data Recovery firms will be able to recovery the data / files and some are open to "please help, I'm skint ...", by reducing their prices to a poor private person, but they will not do it for free.

So good luck to all of us.

And this gentlemen in the comments of said post found a company willing to retrieve information from a dead phone, this could be worth a shot prior to sending it to India.

Hi Maria, sorry for the late response. They are called http://iekspert.dk/ or > iexpert.dk - try and write to them.

Just have a look and see what you find.

BradleyIW
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